1. General

Welcome to Eluria. By accessing our website or placing an order, you agree to comply with and be bound by these Terms & Conditions. Eluria reserves the right to update or modify these terms at any time without prior notice.

2. Product Information

Eluria makes every effort to display accurate product descriptions, images, and pricing. However, slight variations in color, design, or finish may occur due to lighting conditions, screen resolution, or handcrafted processes.

All product images are for reference purposes only.

3. Customised & Personalised Orders

Eluria offers customisation options on selected products. Customers may request personalised changes or additions such as:

• Custom jewellery designs
• Personalised packaging
• Add-ons such as chocolates, soft toys, or special gift items
• Design or styling preferences requested by the customer

4. Pricing & Payments

All prices listed on the Eluria website are inclusive of applicable taxes unless stated otherwise. Prices may change at any time without prior notice.

Orders will be processed only after full payment is received.

5. Shipping & Delivery

Delivery timelines may vary based on location, product availability, and customisation requirements. Customised products may require additional processing time.

Eluria is not responsible for delays caused by courier partners, weather conditions, or unforeseen circumstances.

6. Returns & Exchanges

For non-customised products, returns or exchanges may be accepted as per Eluria’s return policy, provided the product is unused, unworn, and in original packaging.

No returns, refunds, or exchanges are applicable on customised or personalised orders.

7. Damaged or Incorrect Products

In case of damaged or incorrect products, customers must contact Eluria within 24 hours of delivery along with clear images or videos. Claims raised after this period may not be accepted.