PRIVACY POLICY

Your privacy is important to us. This policy explains how Eluria collects, uses, and protects your information.

1. Introduction

Welcome to Eluria. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how your data is collected, used, and safeguarded when you visit or make a purchase from our website.

2. Information We Collect

We may collect the following information:

  • Personal details such as name, phone number, email address, and shipping address
  • Order and payment-related information
  • Customisation details provided by customers
  • Browsing data such as IP address, browser type, and device information

3. How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Provide customised and personalised products
  • Communicate order updates, offers, and support information
  • Improve our website, services, and customer experience

4. Customised Orders & Privacy

Any information shared for customised or personalised orders (including preferences, messages, or special requests) is used strictly for fulfilling that order and is not shared with third parties except where necessary for delivery.

5. Data Protection & Security

Eluria takes appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, loss, or alteration.

Payment information is processed securely through trusted payment gateways and is never stored on our servers.

6. Sharing of Information

Eluria does not sell, rent, or trade your personal information. We may share limited information with:

  • Delivery and logistics partners for order fulfillment
  • Payment gateways for secure transactions
  • Legal authorities if required by law

7. Cookies & Tracking

Our website may use cookies and similar technologies to enhance user experience, analyse website traffic, and improve our services. You can control cookie settings through your browser.

8. Your Rights

You have the right to access, update, or request deletion of your personal information. For any privacy-related concerns, you may contact Eluria through our official support channels.

9. Policy Updates

Eluria reserves the right to update this Privacy Policy at any time. Any changes will be reflected on this page.